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For queries about your TalkTalk broadband service.

Connecting Orbi mesh router to my TT 5464 router?

Nicko3
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Message 11 of 11

Hi everyone I am really struggling with this I have been trying to find help on the web but no luck can anyone here help plz thanks

Nicko3
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10 REPLIES 10

Message 1 of 11

Something not quite right here...

 

If the broadband service is Fibre to the Cabinet ie VDSL broadband then the grey Broadband cable connection from the Sagemcom 5364 is used to connect to the BT Openreach socket.  The Red WAN port is not used at all.

 

The Wi-Fi on the 5364 should be switched off to avoid Wi-Fi interference to the Orbi mesh system. The Orbi Mesh Internet (Ethernet) socket is connected to a yellow LAN port on the 5364. The rest of the setup of the Orbi Mesh units is done via the Orbi app. The Orbi needs to be set to Access Point mode via the Advanced tab menu. When the connection is set up then make sure the firmware on the Orbi Mesh is updated.

 

TalkTalk Blog on Mesh Network setup

 

 

GondolaCommunity Star 2017-2024

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Message 2 of 11

Hi

 

It's ok, I've found your details, you are on a fibre (FTTC) service.

 

OK setup should be .  Phone socket > cable from socket to WAN port on first Router (5364) , make sure nothing is connected into the broadband socket of this router or it will not work.  Ethernet cable from LAN port of 5364 to WAN port of ORBI router.

 

This is assuming the TalkTalk 5364 router is the first device connected.

 

Karl. 

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Message 3 of 11

Hi

 

Ok, first, what service are you on, do you have an adsl service or a fibre service such as fibre 35 or fibre 65 ?

 

Karl

 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 4 of 11

I have an Ethernet cable from the talk talk WAN port to the Orbi internet port and my broadband connection from Bt point to broadband port on TT router

Nicko3
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Message 5 of 11

No says connection is not private 

Nicko3
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Message 6 of 11

Hi

 

OK, does this get internet access ?

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 7 of 11

Yes

Nicko3
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Message 8 of 11

Hi

 

are you able to test a wired device to the orbi?

 

Thanks  

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 9 of 11

Morning Karl thanks for you quick reply.  I currently have that set up and my wireless devices say connected to Orbi network but no internet connection 😵💫

Nicko3
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Karl-TalkTalk
Support Team
Staff
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Message 10 of 11

Hi

 

never used this type of router before, but linking up 2 routers, usually you take a lead from the lan port of router 1 to the wan port of router 2.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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