How on earth do you contact them? I keep being told to use the Chat service but where is it? There is no chat box on my screen and there isn't even a link to it anywhere on the page.
Okay - so I'll phone Customer Services. But how do you do it? This must surely be the only be the only commercial website in the world which doesn't have the numbers highlighted at the top of the page. I only found them eventually by chance, when reading somebody's personal reply on the community page.
Why have I followed the link to renew my package, only to find that before I can complete it I have to accept an extra £4 per month on a totally unwanted TV package. I have recently defended TalkTalk on a local forum, but this brought back memories of a similar problem I had at my last renewal when I was forced to pay for a month of a service I never used, just so that I was then able to cancel it. This is dishonest and quite probably illegal.
