For queries about your TalkTalk broadband service.
on 17-09-2022 07:57 PM
Just recieved a Talktalk hub 2 and cannot use a windows 10 VPN. Previous posts about this seem t show the Huawei hub fixes this. How can I sort this? Many thanks.
on 20-09-2022 01:48 PM
Hi
Glad the VPN is working. The speeds could be anything unrelated. Check the speed of your connection is fine without the VPN in use to make sure the overall speeds are correct.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-09-2022 01:41 PM
HI Karl, VPN working but a little slow at times.
on 20-09-2022 10:11 AM
Hi @Duffa74
Is the VPN working now ? My colleague has confirmed he picked this up first thing this morning.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 19-09-2022 08:58 AM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 19-09-2022 08:43 AM
Thank you Karl. 👍🏻
on 19-09-2022 08:39 AM
Hi
I've emailed our network colleague to apply an update to your router to allow the VPN to connect. With today being a Bank Holiday, I would not expect this to be picked up until tomorrow.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 17-09-2022 08:39 PM
Thanks Skynet_TX. I’ll look forward to someone getting in touch. 👍🏻
on 17-09-2022 08:36 PM
Hi @Duffa74,
This can probably be resolved by the support team here changing the version of firmware running on your router, they should be able to help when they return next week.