Customer care promise

[rijomm]

Customer care promised a device replacement in 5 working days. But it’s 15th day, no replacement yet

[Debbie-TalkTalk]

Hi @rijomm 

Thanks for updating your Community Profile.

You should receive the replacement router within the next 24-48hrs.

@Zoozie  - Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

@Zoozie, please don't jump on another customer's thread with your issue. 

If you need staff to look into your situation, please return to the message board and click on start a topic. 

You may also wish to post separately in the billing section of the forum, if you think a promised credit is missing. 

For technical support, you'll need to complete your community forum profile details (as advised above to the OP). 

If you just want to complain,  there's a link to the Complaints process at the foot of any Talktalk page. 

[Zoozie]

have had intermittent broadband for the past 4 months. No home phone at all for 3 months. The WiFi will turn itself off and eventually come back on when it feels like it. I have called talk talk about this constantly. One woman advised me to unscrew the metal plate on the wall and make sure the wires behind it were all connected and fine. Obviously I declined that piece of advise as I'm not an electrician and also I want to see my next birthday. It went off completely last Saturday I called talk talk yet again asked to speak to a manger and was told all managers were not available but she has been authorised give me a £50:00 gesture of goodwill foe my inconvenience and i would be getting a new router thru the post. I went on holiday on the Wednesday I came back yesterday the router had arrived this one doesn't connect either. I rang up again and said I need an engineer to the property to sort this out there is clearly an issue. She agreed and has organised one on the meantime I also asked about the gesture of goodwill I had been promised the week before. She said there was nothing on the screen about it she then asked that person if they had said that to me and the woman flat out denied it. I said al your calls are recorded right she said she yea I said I want that looked into and listened to. Because not only do I not have internet and haven't had it for the past few months properly im now being called a liar by your staff member. I'm paying for a service I'm not getting and talk talk are really not bothered. Their staff lie to you to get you off the phone and no one seems to care. I'm leaving as soon as I can. Absolutely disgusting service. 

[Debbie-TalkTalk]

Hi @rijomm 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[Gliwmaeden2]

You need to complete your community forum profile details, @rijomm, for forum staff to identify your account. 

They'll be back on here during the day (Monday to Friday) so look out for a response tomorrow. 

To complete your profile, go via your avatar; settings; drop down menu...

Complete Personal Information. SAVE CHANGES.