For queries about your TalkTalk broadband service.
on 24-04-2023 12:52 PM
My router is rebooting itself multiple times a day. It is hugely disrupting.
The logs shows many entries for the following error which I believe is the cause:
[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
I have seen mention in other posts that a firmware update needs to be pushed to the router to fix this. Can this be done please?
Additional router details from the log file:
Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:DG8041W;
HWVer:I.1.01;
SWVer:v1.05t;
Thanks
on 24-04-2023 01:07 PM
Hi
this should be done now.
Karl.
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on 24-04-2023 12:58 PM
Hi - yes, please go ahead. Can you confirm when it's done please?
on 24-04-2023 12:57 PM
Hi Andy,
I can push an update, it will knock you off line for about 5 minutes, is it ok to push this now ?
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.