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Broadband help

For queries about your TalkTalk broadband service.

Deals are not visible on my new address

ImTheReal
Conversation Starter
Private Message
Message 3 of 3

Hi,

 

I'm moving home in the following days and I tirelessly tried to move my current broadband. Sadly all effort ended with no result. I was only able to speak with someone on chat on Thur or Fri then no luck so far.

Chat stuck with pending on my message and nothing happens

ImTheReal_0-1717437403593.png

 

When I try Moving home service I search my address that shows up but no deals pop up.

 

Can I even move my current broadband? I don't want doxing myself so what's the best way to deal with this?

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi ImTheReal

 

We would prefer at least 10 days notice to transfer a service,  Call us on the number given 

 

Thank you.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Ask for the Home Move team on the phone, 03451 720088, 9am - 7pm, @ImTheReal.

Gliwmaeden2, a fellow customer.
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