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Broadband help

For queries about your TalkTalk broadband service.

broken switch on router. Switch is not latching on so cannot keep it going.

ashtanga
Visitor
Private Message TalkTalk
Message 7 of 7

I have been with Talk Talk for years and router is probably  "warn out". I tried several times to speak to customer service but they just run an automatic voice and do an automatic test and say everything is ok.  But that is because I have the switch stuck up with sellotape and the router standing upwards to keep pressure on the switch. After two minutes the button releases and I loose connection. 

Could I please have a replacement router sent ASAP.        Thankyou Carol 

 

What informatio do you require to do this. ?

 

 

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6 REPLIES 6

Message 1 of 7

Hi @ashtanga 

 

How are you getting on, have you received the router?

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Message 2 of 7

Hi ashtanga

 

Have you received the replacement router?

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Message 3 of 7

Hi Carol

 

I've ordered a router for you, should be with you in a day or two.

 

Thanks  

Karl. 

 

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ashtanga
Visitor
Private Message TalkTalk
Message 4 of 7

I never wanted to get involved with all of this. I just wanted to get a replacement router but Customer service by telephone was hopeless, all automated.    i am 70 years old and I don't how to do this.  I have tried to find the "profile" you are talking about , have entered name and telephone number  but there is no "send" button , so I have no idea if the information is logged or not. 

Can you now proceed to send me the Router, or will I have to try again to give the details.   Thankyou     sorry. 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

HI @ashtanga 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a replacement router.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

Staff will reply during the day, @ashtanga.

 

You need to complete your community forum profile details. Go via your avatar/name; settings; from the drop down menu, choose Personal Information. 

 

Add your Talktalk phone number or account number. SAVE CHANGES. 

 

Don't post any of that information in this thread. 

Gliwmaeden2, a fellow customer.