For queries about your TalkTalk broadband service.
on 20-09-2024 06:53 PM
All my devices connect to the 2.4ghz band but cannot see the 5ghz band so speeds are slower. How can I fix this as mobiles, iPads, fire sticks all cannot see the 5ghz
on 23-09-2024 07:44 AM
Hi NatCara,
I can see that ferguson has been helping you with this, how are you getting on?
Chris
Chris, Community Team
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on 20-09-2024 08:36 PM
OK, have you tried giving the 5GHz SSID a separate name?
on 20-09-2024 08:01 PM
Right I think Iv found the channel which was automatic and changed to 36 option but no changes to seeing it on devices
on 20-09-2024 07:58 PM
Tbh Iv only just realised I didn’t have 5ghz until I went in to check if 2.4ghz was enabled for a camera I looked at. Now I can see we’ve never had 5ghz as it has a different name and is enabled. Never seen the band name on any device. I can see it in the admin but not sure what I need to change to make it viewable.
on 20-09-2024 07:53 PM
OK, you may need to go via advanced settings first. In which case you could always try giving the 2.4GHz and 5GHz SSIDs separate names e.g. add 5 on the latter.
This is quite an old router, is it just now you have started having this issue, or has it always been like this?
on 20-09-2024 07:43 PM
Where in Wi-Fi settings? I can see the 2 bands but no option to change anything just says how many devices connected
on 20-09-2024 07:37 PM
You need to login to the router interface and then go to the WiFi settings.
on 20-09-2024 07:05 PM
TalkTalk DG8041W-2.T5 is all I can see on it.
How do I change it to 34-38?
on 20-09-2024 07:00 PM
You don't say which router you have? It may be that the 5GHz channel is set too high, try changing it to around the 38-48 mark.