Broadband help

Eggtastico · ‎21-11-2021

How do I turn off UPN for my sagecom router?

Kind of a shock the option is not there!!!!

KeithFrench · ‎25-02-2022

I have thoroughly tested this option @Eggtastico & it definitely works OK

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Karl-TalkTalk · ‎25-02-2022

Glad you found it 🙂

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Eggtastico · ‎25-02-2022

doh I was being blind.

Thanks, found it. I was expecting a separate tab!

Eggtastico · ‎25-02-2022

I do not see the option to turn it off.
Where exactly is it?

Karl-TalkTalk · ‎25-02-2022

Hi Eggtastico

as Keith advises, it can be turned off from your end. We turn this off remotely but if the router is ever reset it can turn back on, so you should turn it off from the router UI.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · ‎25-02-2022

On V130, you can disable it yourself. Log into the router & go to:-

Dashboard > Manage my devices > Manage Advanced Settings > Access Control > Port Forwarding

Set Enable UPnP Igd to Off

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Eggtastico · ‎25-02-2022

I need to revisit this as uPNP has not been turned off. Despite Karl saying it was.

Software Version

SG4K100130

KeithFrench · ‎22-11-2021

NAT showing as disabled is just a bug, nothing more. If your ports are open then NAT is enabled.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Karl-TalkTalk · ‎22-11-2021

Hi

UPnP is now disabled for you.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Eggtastico · ‎22-11-2021

I dont actually see a firmware version, only software version :-

Hardware Version FAST5364 3.00

Software Version SG4K10002816t

GUI Version 3.7.8

Hmmm & why is NAT disabled?

NAT DISABLED

I have forwarded some ports & checking, they do seem to be open.

I still need uPnP disabled though.

KeithFrench · ‎21-11-2021

You can only do this from firmware V130, what firmware do you have currently?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Broadband help

Disable UPnP