Disconnection

[Helen2511]

Hi we have cancelled our broadband and it was due to be disconnected on 15th October 2024 however it has been disconnected now and we have no Wi-Fi please can anyone help us reconnect. 

[Arne-TalkTalk]

Hi Helen2511

Sorry that you had problems. 

The account shows it was cancelled on the 15th as planned. 

Apologies again. 

[Gliwmaeden2]

There are no staff available on the forum before Monday, @Helen2511.

You could try Chat if you have enough data (they close at 9pm):

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

However, in most cases I have seen, if it's an end of service cease, it would take too long to set up again and probably not before Tuesday anyway.