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For queries about your TalkTalk broadband service.

Fast 5364 router not connecting to broadband

agreenall
First Timer
Private Message
Message 6 of 6

In the past week my 5364 router has stopped connecting to the internet, the orange light is permanently on. I rolled back to an older talktalk router, Huawei HG633, which worked out the box. Though the data rate does seem to be getting throttled back to circa 25Mbs as against the guaranteed(?) >31Mbs, might just be the router and its age? I have made multiple attempts with the 5364 router but to no avail. The Huawei is simply a drop in replacement for the 5364 with no change to cabling or siting, This would suggest that the 5364 is faulty?

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5 REPLIES 5

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 6

Thank you! Looking forward to giving the new router a spin.

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Message 3 of 6

Hi

 

I'll get a router out to you and see if this helps.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

agreenall
First Timer
Private Message
Message 4 of 6

Thanks for the quick reply.

 

As requested, landline number added to my profile.

Divsec
Community Star
Private Message TalkTalk
Message 5 of 6

Hi @agreenall would tend to agree. Please add your landline phone number to your community profile so that the team can identify your account, please don't post personal information here.

 

Your post has been escalated and you should hear soon. 

I don't work here and all my opinions are my own.
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