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Broadband help

For queries about your TalkTalk broadband service.

Faulty Router

ElviK
First Timer
Private Message TalkTalk
Message 4 of 4

HI there

It seems the last couple of.month, my router has started having difficulties keepn i ternet up. I have a very good speed to the router by my internet at speed test is poor( good on router) .

Need to restart router every 10-20 min to be able to get a good speed but this last just minutest and it drops.down again. 

 

Is any chance i can get a replacement router, or whom do i have to contact to get one. 

 

Thank you 

Elvi Kolai
0 Likes
3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi ElviK,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @ElviK 

 

I'm sorry to hear this.

 

Is this also affected wired connections?

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

If the speed to the router is good but the speed from the device is poor, it is probably not the router unless it affects Ethernet-connected devices. What sort of devices are poor, Wi-Fi-connected ones, Ethernet or both?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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