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Broadband help

For queries about your TalkTalk broadband service.

no internet for my television

rosecottrell
Newbie
Private Message TalkTalk

4 hours ago

Message 6 of 6

since wednesday I have been unable to access iplayer on my TV.  I can access it on my laptop.  However, I have rebooted the router twice and connected wifi on my TV only for it to revert immediately to unconnected.

green lights on the router for internet and wireless flash

i have updated my profile on community

please can someone help because I am running out of options for correction

 

 

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to rosecottrell

3 hours ago

Message 1 of 6

Hi

 

The router will usually arrive within 48 working hrs, so we are probably looking at Monday for delivery.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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rosecottrell
Newbie
Private Message TalkTalk

3 hours ago

Message 2 of 6

many thanks.  any idea when it will be sent and arrive?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to rosecottrell

3 hours ago

Message 3 of 6

Hi Rose, 

 

A router is on the way to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

rosecottrell
Newbie
Private Message TalkTalk

3 hours ago

Message 4 of 6

is there anyone there who can help

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Karl-TalkTalk
Support Team
Staff
Private Message

3 hours ago

Message 5 of 6

Hi Rose, 

 

I've answered in your other thread, but for continuity, a new router is on the way to you, to replace your old router.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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