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Broadband help

For queries about your TalkTalk broadband service.

Faulty router

ella1977
Visitor
Private Message TalkTalk
Message 8 of 8
  • Hi, had problems with my talk talk broadband for a couple of months. An engineer from Openreach came out on Friday and he says the line is fine but my router is faulty and needs to be replaced. Thanks
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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 8
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 8

Morning @ella1977 

 

Once your Community Profile has been updated then I can send you a replacement router.

 

Thanks

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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 8

@ella1977 I have responded to your duplicate thread and asked that you respond to this thread and complete your profile as requested so staff can trace your account 

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Karl-TalkTalk
Support Team
Staff
Private Message
Message 4 of 8

Hi @ella1977 

 

Please let us know here if you still need our help.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 5 of 8

Hi @ella1977 

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8

Hi @ella1977 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 8

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?