Faulty router

[ella1977]

• Hi, had problems with my talk talk broadband for a couple of months. An engineer from Openreach came out on Friday and he says the line is fine but my router is faulty and needs to be replaced. Thanks

[Debbie-TalkTalk]

Morning @ella1977 

Once your Community Profile has been updated then I can send you a replacement router.

Thanks

[fr8ys]

@ella1977 I have responded to your duplicate thread and asked that you respond to this thread and complete your profile as requested so staff can trace your account 

Thank you.

[Karl-TalkTalk]

Hi @ella1977 

Please let us know here if you still need our help.

Regards,

Karl. 

[Debbie-TalkTalk]

Hi @ella1977 

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @ella1977 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.