on 15-04-2022 01:35 PM
For some background I have lived in my property for 4 years which has had a stable connection until a few weeks ago with various providers. I used to be a computer and load balancing engineer and have a fair amount of knowledge. I have been suffering from random low speed points and internet black outs for a few seconds at a time. This may happen 30 to 40 times a day. After having to deal with the awful support team who repeatedly lied that they would escalate it or to just try and take
me through basic trouble shooting. I bought a new switch, reinstalled my pc OS and have been provided with a new router. I did this knowing it was unlikely to fix the issue but so the support team can stop blaming my internal network. However I am once again getting know where with the support team and I’m stuck with how to fix this. I have also checked on the main line inside the house and checked for failing termination in the phone socket all was fine. How do I get this properly escaped and fixed, I work from home and it’s killing my business!
on 29-04-2022 07:32 AM
on 20-04-2022 08:01 AM
Ok thanks for confirming. The sync speed and stability both look stable for the last 5 days. Are the speeds now only dropping at peak times? Could you run a wired ping and trace route the next time this happens please and post the results into the thread.
on 19-04-2022 11:21 AM
I don’t use an internal house phone and do not have one to test. However nothing has changed internally and we live in a bungalow so it’s easy to see the incoming line etc and all look fine and terminated correctly.
on 19-04-2022 11:18 AM
on 19-04-2022 10:26 AM
on 19-04-2022 10:03 AM
I’ve been away for a couple of days but my wife reports no drop outs but speed varied from our normal 50mb to as low as 8 for extended periods of time, she is on the WiFi so I checked my server logs which is lan and she is correct.
on 19-04-2022 08:48 AM
I can see that there have been some disconnections but connection appears to have been stable over the last few days, have you noticed any improvement since your last post?
on 15-04-2022 03:15 PM
It really would have helped if you had posted back when asked by staff.
Otherwise they are kept out of the picture and you really can't expect the support system to work well for you if you don't update the post.
It's a two-way street.
on 15-04-2022 02:03 PM
I am still a residential customer I still make voip calls. Regardless I’m not getting the support and service I should and there is no way I’d even think about going with talk talk business for my office after this.
on 15-04-2022 01:50 PM
I see that you also mentioned that you were having problems here:
Staff would have been happy to help, but you didn't reply.
Please keep a look out for their response (though they may now take a few days).
Any notification emails you get will be from a No Reply address, so always check back on the forum.
15-04-2022 01:44 PM - edited 15-04-2022 01:45 PM
Your thread is in the queue for attention, @antlaura22.
It may now be after the Bank Holiday before you get a reply.
If a business level of support is required for your work, take a look at your options for switching to Talktalk for Business (and check for any early termination fees if you switch).
For now, check the Ts&Cs (linked at the foot of the page) for the extent of Talktalk's responsibilities to residential customers.
These have not been changed since the effects of the lockdowns resulted in so many people working from home.