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Broadband help

For queries about your TalkTalk broadband service.

Fibre Broadband no internet

Kazp_1
Whizz Kid
Private Message
Message 146 of 146

Good morning. 

 

Our fibre broadband keeps dropping out and saying 'no internet' even if we are connected to the WiFi. The light on the router is white static. My phone and TV are the only devices in the house that can connect, but even then it's slow. This is happening everyday now since last weds which is a massive problem as we work from home and need to connect to VPN. 

 

Would really appreciate any help. 

 

Many thanks.

 

Kind regards,

 

Karolyn

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145 REPLIES 145

Message 141 of 146

Hi Chris,

 

We don't use the landline so I couldn't say. The dialling tone is fine. 

 

Many thanks. 

 

Karolyn 

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Message 142 of 146

Hi Karolyn,

 

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Kazp_1
Whizz Kid
Private Message
Message 143 of 146

I have no internet again. Just constantly dropping out. The router is on.

 

Thanks,

 

Karolyn

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Message 144 of 146

Hi Michelle,

 

The router is switched on. I did have to do a reset on it a bit earlier just to get the internet again. 

 

Thanks,

 

Karolyn

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 145 of 146

Hello,

 

I'm sorry to hear this and will take a look now. I've run a test on the line which is inconclusive. Can I just confirm, is the router currently switched on at the moment?

 

Thanks