Fibre Broadband no internet

[Kazp_1]

Good morning. 

Our fibre broadband keeps dropping out and saying 'no internet' even if we are connected to the WiFi. The light on the router is white static. My phone and TV are the only devices in the house that can connect, but even then it's slow. This is happening everyday now since last weds which is a massive problem as we work from home and need to connect to VPN. 

Would really appreciate any help. 

Many thanks.

Kind regards,

Karolyn

[Kazp_1]

Hi Chris,

We don't use the landline so I couldn't say. The dialling tone is fine. 

Many thanks. 

Karolyn 

[Chris-TalkTalk]

Hi Karolyn,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Kazp_1]

I have no internet again. Just constantly dropping out. The router is on.

Thanks,

Karolyn

[Kazp_1]

Hi Michelle,

The router is switched on. I did have to do a reset on it a bit earlier just to get the internet again. 

Thanks,

Karolyn

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this and will take a look now. I've run a test on the line which is inconclusive. Can I just confirm, is the router currently switched on at the moment?

Thanks