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Broadband help

For queries about your TalkTalk broadband service.

Fibre Broadband no internet

Kazp_1
Whizz Kid
Private Message
Message 146 of 146

Good morning. 

 

Our fibre broadband keeps dropping out and saying 'no internet' even if we are connected to the WiFi. The light on the router is white static. My phone and TV are the only devices in the house that can connect, but even then it's slow. This is happening everyday now since last weds which is a massive problem as we work from home and need to connect to VPN. 

 

Would really appreciate any help. 

 

Many thanks.

 

Kind regards,

 

Karolyn

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145 REPLIES 145

Message 121 of 146

Hi Chris/Debbie,

 

Is there any update on the fault? We are still having intermittent internet. This has been going on a really long time and we need it sorted. 

 

Many thanks.

 

Kind regards,

 

Karolyn

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Message 122 of 146

Hi Karolyn,

 

The Openreach fault ticket is showing a target fix date of 7 Dec. I'm sorry it's taking so long to resolve, apologies for any inconvenience 

 

Chris

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Message 123 of 146

Hi Debbie,

 

Is there any update from Openreach? We can barely get on the internet at all today. It had improved yesterday so we thought maybe it was fixed, but it's really bad today. 

 

It's really affecting our work and we have to connect to work VPN via our mobile phone networks, but can't download the data we need from work. 

 

Thanks Debbie. 

 

Kind regards,

 

Karolyn

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Message 124 of 146

Hi Karolyn

 

No problem.

 

It appears to be external cable work, no appointment to the property is required at the moment.

 

Thanks again.

Message 125 of 146

Hi Debbie,

 

Thanks so much for the update. 

 

Do you know if the cable work required is at our house (access needed) or away from it at the fibre box at the end of our street/at the exchange?

 

Thanks again for all your help. 

 

Kind regards,

 

Karolyn

 

Message 126 of 146

Hi Karolyn

 

I have contacted Openreach for an update and they have advised that this fault is linked to an outage and cable work is required. The target fix date provided by Openreach is 07/12.

 

I will continue to monitor for additional updates.

 

Thanks

 

Debbie

Message 127 of 146

Message 128 of 146

Thanks so much Debbie. 

 

Kind regards,

 

Karolyn

Message 129 of 146

Hi Karolyn

 

Yes of course, no problem 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

I will continue to monitor for updates from Openreach.

 

Thanks again.

 

Debbie

Message 130 of 146

Hi Debbie, 

 

Would it be at all possible to get a new router sent to see if that helps while we wait for Openreach? 

 

If we turn the router off for 30 mins and turn it back on we get internet access for a while until it fails again and we have to re-do this process. 

 

Many thanks.

 

Kind regards,

 

Karolyn

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Message 131 of 146

Hi Karolyn

 

No problem 🙂

 

Thanks

 

Debbie

Message 132 of 146

Thanks so much Debbie. Hopefully Openreach sort it soon.🤞🏻

 

Kind regards,

 

Karolyn

Message 133 of 146

Hi Karolyn

 

This fault is still with Openreach, no additional updates have been provided at the moment.

 

I will continue to monitor this fault and I will post back on this thread as soon as Openreach provide further updates.

 

Thanks

 

Debbie

Message 134 of 146

Hi Chris,

 

Just to check, when will we know if the problem has been looked at by Openreach? Will they let us know?

 

Many thanks.

 

Kind regards,

 

Karolyn

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Message 135 of 146

Message 136 of 146

Thanks so much for your help Chris. 

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Message 137 of 146

Yes, they check the external line and if they need to access your home they'll contact you directly 


Chris

Message 138 of 146

Okay, thanks so much Chris. Will someone be in touch if they need to come round?

 

Kind regards,

 

Karolyn

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Message 139 of 146

Line test is picking up a potential problem so I'll log it over to Openreach for investigation. Apologies for any inconvenience


Chris

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Message 140 of 146

Please can anyone help? I have no internet and am meant to be working from home.  

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