Fibre Broadband to New-Build with ONT Box

[bunnonthebass]

Morning folks,

We're currently on a Talktalk Full Fibre 900 contract, and are about to move to a new-build property with a pre-installed Openreach ONT box.  I've spoken to the customer care team and made arrangements for our contract to be transferred to the new property.

Now, they're telling me our go-live date is 9th September, and this is because of their third-party availability (presumably Openreach).  I tried to explain that there is a live ONT box already at the property, which has green lights showing, so should surely be capable of taking a connection if Talktalk were to flick the ON switch.

Is there something that needs to be done requiring a visit by an engineer that means we won't have a connection until 9th September, or are the people I've spoken to just getting the wrong end of the stick?

TIA

[Arne-TalkTalk]

Hi bunnonthebass

The provisioning team have advised the 9th is the earliest that our service can be activated by an engineer.

Sorry

[bunnonthebass]

Hi @KeithFrench, appreciate you picking this up and forwarding it on.  I've updated my profile as you suggested, so thanks for the heads up!

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and clarrify it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.