Firmware Update

[SuperflyForever]

Hello there, I saw after some searching that people were requesting an update pushed to their router. We recently upgrade to Fibre 65 and despite the offer saying we would be provided with a new router, we didn't get one sent. So instead we bought one but it seems that the firmware according to some posts I gleamed through on the forums here that it needs an update.

Over the past few weeks since having the new router, we will have had inconsistent disconnections. It will sometimes happen multiple times in an hour or once every 24 hours. I saw people saying it was some DNS issue, but before I went messing around with that by myself, I was hoping to get some proper support before I go ahead with that.

The current router firmware is #SG4K10002816.

[Anonymous]

Hi,

Thanks for the update. Would you like us to look at your current speeds for you?

Thanks

[SuperflyForever]

It's been okay so far, the speed of the internet still isn't as wonderful as it could be. But we haven't had many phone calls to check if it's been going out, so will keep monitoring but so far it's been pretty good.

[Anonymous]

Morning,

How has the connection been since your last post?

Thanks

[SuperflyForever]

Okay, thank you. Will keep an eye out for all the various issues we have. Thanks for the continued support.

[Chris-TalkTalk]

Hi SuperflyForever,

The router will need updating but this should happen automatically over the next couple of days. Just let us know if you experience any further issues

Thanks

Chris

[SuperflyForever]

Hello, the router recently arrived and I have set it up. Like the very initial problem I had with the router firmware, I am wondering if the new one needs to be updated or if it's already on the latest version. It's currently #SG4K10001400t. Thank you.

I will try to monitor any drops the internet may have.

[Debbie-TalkTalk]

Hi SuperflyForever

Ok that's great. 

Debbie

[SuperflyForever]

It hasn't arrived yet, but I do feel like the engineer the other day made the connection a bit more stable during the uptime. Lower ping and streaming VOD doesn't seem as choppy, so that's something. I got an email saying the package should be arriving soon, so will let you all know as soon as possible since it may take a few days. Thank you again.

[Debbie-TalkTalk]

Hi SuperflyForever

Please let us know how the connection compares with the replacement router.

Thanks

[SuperflyForever]

Thank you for your incredibly fast response, it's of great comfort.

[Chris-TalkTalk]

Hi Dylan4481,

If you need assistance can you please start your own thread and we'll be happy to help

Chris

[Chris-TalkTalk]

Hi SuperflyForever,

I've ordered the router, it should be with you within a couple of days

Chris

[SuperflyForever]

If that would be okay, the internet is an absolute mess today. It's disconnected around 6 times, it just went out only a few minutes ago too.

[Chris-TalkTalk]

Hi SuperflyForever,

Would you like me to send another router to test with?

Chris

[SuperflyForever]

Okay, so just a few minutes ago. We had a phone call, but no one answered it and it knocked the internet out. Ever since the engineer came over on Thursday, I believe, we had a few phone calls and it didn't disconnect the internet, so it seems we are still suffering from the same issues even after the engineer came to fix whatever it was he did. We are also still getting random internet knockouts too.

He replaced the block in the wall, the filter I believe. So I guess at this point the only other option is to replace the router...

[Chris-TalkTalk]

No problem 🙂

[SuperflyForever]

Thank you for your help!

[Chris-TalkTalk]

OK thanks. I've logged this out to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[SuperflyForever]

I honestly can't tell about the noise, to me it sounds about normal. But in general the problems do seem to orbit around the internet service.

[Chris-TalkTalk]

Hi SuperflyForever,

I'm sorry to hear that you're still experiencing problems with your service. Line test is picking up a potential issue, could I just ask, are you experiencing any problems with your telephone service such as noise on the line? Or do all the problems seem to be with your broadband service (even though they seem to be related to the telephone ringing)?

Chris