Firmware Update

[SuperflyForever]

Hello there, I saw after some searching that people were requesting an update pushed to their router. We recently upgrade to Fibre 65 and despite the offer saying we would be provided with a new router, we didn't get one sent. So instead we bought one but it seems that the firmware according to some posts I gleamed through on the forums here that it needs an update.

Over the past few weeks since having the new router, we will have had inconsistent disconnections. It will sometimes happen multiple times in an hour or once every 24 hours. I saw people saying it was some DNS issue, but before I went messing around with that by myself, I was hoping to get some proper support before I go ahead with that.

The current router firmware is #SG4K10002816.

[SuperflyForever]

Thank you. I'm very thankful for all the help you and your team did to get this issue sorted out. Was a long road with a lot of headaches, but I'm glad that everything was sorted out. Can't thank you all enough. Hope you all stay safe and cool during the heat.

And thank you again, you are all absolute stars.

[Anonymous]

Hi,

I'm really glad to hear this and thanks confirming 🙂 Please let us know if you need any assistance with anything.

Thanks

[SuperflyForever]

Hello Michello, It's been pretty much good, yes. Had a weird hiccup the other day where it dropped out for a couple of seconds. But can't say I have noticed any issues like before. So it looks like everything is all good for now.

Thanks!

[Anonymous]

Morning,

Has the connection been ok since your last post?

Thanks

[SuperflyForever]

Thank you for doing that!

[Chris-TalkTalk]

OK I'll start the upgrade now, please don't switch off your router

[SuperflyForever]

Sure, that's totally fine. Thank you.

[Chris-TalkTalk]

Hi SuperflyForever,

That's great news. Do you want me to update your firmware now, it can take up to 15 minutes to complete?

Chris

[SuperflyForever]

Everything is all good so far, I would like to say it's all fixed now? Also, I've noticed the router's firmware hasn't been updated yet. Would it be okay to ask for you to push the update?

[Chris-TalkTalk]

OK, just let us know if you experience any further issues

Chris

[SuperflyForever]

Will keep an eye on it for the rest of the week, but I'm (touch wood) pretty hopeful that it's fixed.

[Chris-TalkTalk]

That's great news SuperflyForever, thanks for letting us know

Chris

[SuperflyForever]

Hello Michelle. The stability has been perfectly fine over the weekend, I haven't noticed any issues. We didn't have any phone calls though, so I can't say for sure about that, but the replacement router does seem to have done the trick.

[Anonymous]

Morning,

Just checking back in to see how the speed and stability has been over the last few days?

Thanks 🙂

[Anonymous]

Hi,

Hopefully the replacement router has resolved this particular issue 🙂

Thanks

[SuperflyForever]

Thank you, still sitting on the edge of my seat about the phone knocking the internet out, but so far it's been okay? Fingers crossed.

[Anonymous]

Hello,

Ok, we'll check back in with you in a couple of days to see how the speeds compare. If there is no change then please post back here.

Thanks

[SuperflyForever]

Hmm, will look into that a little later, thanks for spending a little time to investigate though, I must be imagining things or something. All the latest issues just making me paranoid or something probably!

[Anonymous]

Hi,

No problem. I've run a test on the line now which is clear and the sync speed is higher than this. Have you recently tried powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds?

Thanks

[SuperflyForever]

Yes, that would be wonderful if you could. Running speed tests and the like is mostly showing the download speed barely being able to go over 30MB, which it definitely shouldn't be doing.