Firmware Update

[SuperflyForever]

Hello there, I saw after some searching that people were requesting an update pushed to their router. We recently upgrade to Fibre 65 and despite the offer saying we would be provided with a new router, we didn't get one sent. So instead we bought one but it seems that the firmware according to some posts I gleamed through on the forums here that it needs an update.

Over the past few weeks since having the new router, we will have had inconsistent disconnections. It will sometimes happen multiple times in an hour or once every 24 hours. I saw people saying it was some DNS issue, but before I went messing around with that by myself, I was hoping to get some proper support before I go ahead with that.

The current router firmware is #SG4K10002816.

[SuperflyForever]

Hello again. I hate to be an absolute pain again, but for about the past two months or so. The internet has been suffering a similar issue to what used to happen last year. Sometimes when the phone will ring, it knocks out the internet. It used to do this before the technician but a technician did fix it, but I guess it's just come back again. We've tried unplugging phones around the house but it's not had any success. Not sure what the issue is this time, maybe it is something outside like last time.

Thank you.

[SuperflyForever]

It's quite alright since it was a whole mess of issues that required lots of different solutions. Take care! Hopefully, you won't be hearing from me again for a while, haha!

[Anonymous]

Hi,

Ah that's very kind thank you. I'm sorry it wasn't resolved in the first instance for you. Stay safe too 🙂

Thanks

[SuperflyForever]

Thank you. I'm very thankful for all the help you and your team did to get this issue sorted out. Was a long road with a lot of headaches, but I'm glad that everything was sorted out. Can't thank you all enough. Hope you all stay safe and cool during the heat.

And thank you again, you are all absolute stars.

[Anonymous]

Hi,

I'm really glad to hear this and thanks confirming 🙂 Please let us know if you need any assistance with anything.

Thanks

[SuperflyForever]

Hello Michello, It's been pretty much good, yes. Had a weird hiccup the other day where it dropped out for a couple of seconds. But can't say I have noticed any issues like before. So it looks like everything is all good for now.

Thanks!

[Anonymous]

Morning,

Has the connection been ok since your last post?

Thanks

[SuperflyForever]

Thank you for doing that!

[Chris-TalkTalk]

OK I'll start the upgrade now, please don't switch off your router

[SuperflyForever]

Sure, that's totally fine. Thank you.

[Chris-TalkTalk]

Hi SuperflyForever,

That's great news. Do you want me to update your firmware now, it can take up to 15 minutes to complete?

Chris

[SuperflyForever]

Everything is all good so far, I would like to say it's all fixed now? Also, I've noticed the router's firmware hasn't been updated yet. Would it be okay to ask for you to push the update?

[Chris-TalkTalk]

OK, just let us know if you experience any further issues

Chris

[SuperflyForever]

Will keep an eye on it for the rest of the week, but I'm (touch wood) pretty hopeful that it's fixed.

[Chris-TalkTalk]

That's great news SuperflyForever, thanks for letting us know

Chris

[SuperflyForever]

Hello Michelle. The stability has been perfectly fine over the weekend, I haven't noticed any issues. We didn't have any phone calls though, so I can't say for sure about that, but the replacement router does seem to have done the trick.

[Anonymous]

Morning,

Just checking back in to see how the speed and stability has been over the last few days?

Thanks 🙂

[Anonymous]

Hi,

Hopefully the replacement router has resolved this particular issue 🙂

Thanks

[SuperflyForever]

Thank you, still sitting on the edge of my seat about the phone knocking the internet out, but so far it's been okay? Fingers crossed.

[Anonymous]

Hello,

Ok, we'll check back in with you in a couple of days to see how the speeds compare. If there is no change then please post back here.

Thanks