Firmware Update

[SuperflyForever]

Hello there, I saw after some searching that people were requesting an update pushed to their router. We recently upgrade to Fibre 65 and despite the offer saying we would be provided with a new router, we didn't get one sent. So instead we bought one but it seems that the firmware according to some posts I gleamed through on the forums here that it needs an update.

Over the past few weeks since having the new router, we will have had inconsistent disconnections. It will sometimes happen multiple times in an hour or once every 24 hours. I saw people saying it was some DNS issue, but before I went messing around with that by myself, I was hoping to get some proper support before I go ahead with that.

The current router firmware is #SG4K10002816.

[Chris-TalkTalk]

OK, just let us know if you experience any further issues

Chris

[SuperflyForever]

Will keep an eye on it for the rest of the week, but I'm (touch wood) pretty hopeful that it's fixed.

[Chris-TalkTalk]

That's great news SuperflyForever, thanks for letting us know

Chris

[SuperflyForever]

Hello Michelle. The stability has been perfectly fine over the weekend, I haven't noticed any issues. We didn't have any phone calls though, so I can't say for sure about that, but the replacement router does seem to have done the trick.

[Michelle-TalkTalk]

Morning,

Just checking back in to see how the speed and stability has been over the last few days?

Thanks 🙂

[Michelle-TalkTalk]

Hi,

Hopefully the replacement router has resolved this particular issue 🙂

Thanks

[SuperflyForever]

Thank you, still sitting on the edge of my seat about the phone knocking the internet out, but so far it's been okay? Fingers crossed.

[Michelle-TalkTalk]

Hello,

Ok, we'll check back in with you in a couple of days to see how the speeds compare. If there is no change then please post back here.

Thanks

[SuperflyForever]

Hmm, will look into that a little later, thanks for spending a little time to investigate though, I must be imagining things or something. All the latest issues just making me paranoid or something probably!

[Michelle-TalkTalk]

Hi,

No problem. I've run a test on the line now which is clear and the sync speed is higher than this. Have you recently tried powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds?

Thanks

[SuperflyForever]

Yes, that would be wonderful if you could. Running speed tests and the like is mostly showing the download speed barely being able to go over 30MB, which it definitely shouldn't be doing.

[Michelle-TalkTalk]

Hi,

Thanks for the update. Would you like us to look at your current speeds for you?

Thanks

[SuperflyForever]

It's been okay so far, the speed of the internet still isn't as wonderful as it could be. But we haven't had many phone calls to check if it's been going out, so will keep monitoring but so far it's been pretty good.

[Michelle-TalkTalk]

Morning,

How has the connection been since your last post?

Thanks

[SuperflyForever]

Okay, thank you. Will keep an eye out for all the various issues we have. Thanks for the continued support.

[Chris-TalkTalk]

Hi SuperflyForever,

The router will need updating but this should happen automatically over the next couple of days. Just let us know if you experience any further issues

Thanks

Chris

[SuperflyForever]

Hello, the router recently arrived and I have set it up. Like the very initial problem I had with the router firmware, I am wondering if the new one needs to be updated or if it's already on the latest version. It's currently #SG4K10001400t. Thank you.

I will try to monitor any drops the internet may have.

[Debbie-TalkTalk]

Hi SuperflyForever

Ok that's great. 

Debbie

[SuperflyForever]

It hasn't arrived yet, but I do feel like the engineer the other day made the connection a bit more stable during the uptime. Lower ping and streaming VOD doesn't seem as choppy, so that's something. I got an email saying the package should be arriving soon, so will let you all know as soon as possible since it may take a few days. Thank you again.

[Debbie-TalkTalk]

Hi SuperflyForever

Please let us know how the connection compares with the replacement router.

Thanks