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High ping and unstable connection

Not happy3
Chatterbox
Message 21 of 21

Couple of months i have high ping and unstable connection. Ping jumps to 500ms.  Sometime even youtube not loading. I have changed modem cables and have the same issue.

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20 REPLIES 20

Message 1 of 21

Sorry, I'm not sure what you mean


Chris

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Not happy3
Chatterbox
Message 2 of 21

Ok. I see there is no help.

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Message 3 of 21

The NTE 5c has a test socket, to access it you have to remove the faceplate of the socket

 

Chris

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Message 4 of 21

There is no test socket.

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Message 5 of 21

OK and is your router currently connected to the test socket?

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Message 6 of 21

I think is NTE 5C.  I see ' master socket 5C on the top of socket.

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Message 7 of 21
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Not happy3
Chatterbox
Message 8 of 21

Btw, broadband test from TalkTalk  shows me that message 'It looks like your broadband isn't quite meeting your demands'. So it's nothing changed.

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Message 9 of 21

I'm living in flat. 5 rooms here, so i think should be five sockets.

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Message 10 of 21

Hi,

 

How many telephone sockets do you have in your home?

Chris

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Message 11 of 21

My apologies. I think it was test socket, but is something different one. So it's only one socket.

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Message 12 of 21

Hello,

 

Would it be possible to connect the microfilter, router and phone at the test socket for 24hrs to see if this is still happening please? 

 

Thanks

 

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Message 13 of 21

At the moment is in main socket.

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Message 14 of 21

Hi,

 

Just to confirm, is the router connected to the test socket at the moment?

 

Thanks

 

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Message 15 of 21

Router lights always green. And yes, the main socket have test socket. Don't know about voice service, i'm not using it.

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Message 16 of 21

Hi,

 

Thanks for confirming. Do any of the lights change on the router when this happens? Does your main socket have a test socket please? Is there any noise on the voice service?

 

Thanks

 

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Message 17 of 21

Always using wired connecton.

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Message 18 of 21

Hi,

 

Thank you. I've run a test on the line now which is clear and I can see 1 re-connection in the last 4 days. Can I just confirm, are you connected wired or wireless when this happens please?

 

Thanks

 

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Not happy3
Chatterbox
Message 19 of 21

Updated.

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Michelle-TalkTalk
Support Team
Message 20 of 21

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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