Home move

[Carina15]

Hi All. 

I have recently moved house and activation date for talk talk to be transferred from old house to new house is today (4th August). I plugged the router in as suggested last night and this morning all I have is a flashing orange light on the router. 

How long does it take for the internet to be back up and running on activation day after a move? 

Thanks

[nomfezeko-TT]

Please reset your router via the 'Reset' pin hole on the back. To do this you'll need a pin, straightened paper clip or other tool that fits in the hole, which you'll need to hold in for 30 seconds.

[nomfezeko-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[nomfezeko-TT]

No worries, as you have reported problems with your broadband, you have no internet access at all and the power light is amber, is that correct?

[Carina15]

Of course thank you

[nomfezeko-TT]

Okay, I will run checks on your line to check what is wrong, I will message you privately if I need private information or if I need to share private information with you that is on the account, is that okay?

[Carina15]

Flashing amber

[nomfezeko-TT]

Kindly confirm the power light status of the router. 

[Carina15]

Yes I am at home 

[nomfezeko-TT]

Thank you so much, please tell me if you are currently home where the services are installed. 

[Carina15]

All done. Thanks. 

[nomfezeko-TT]

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Carina15]

Hi. Yes, I am still experiencing issues with my broadband. 

[nomfezeko-TT]

Hi @Carina15 , we are so sorry for this experience, kindly let me know if you are still having problems with your broadband service so we can look into it for you. 

[Carina15]

Thank you for this  

I got hold of them by chat last night. They informed me it would be live by midnight. Its now the next day and I still dont have Internet. 

Its amazing how much you need the darn internet and what's attached to it these days, when you dont have it..

[Gliwmaeden2]

Reach out via Chat, @Carina15.

Support by phone reopens at 9am.

Full details of opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Live chat closes at 9pm. Staff are not back on here before 8am.

[Carina15]

I have had a text and an email stating it has gone live as of 12pm, however its still flashing orange. I have tried turning it off and on again, even replied to the text from Openreach saying Not working and still working as of 6.30pm. 

[sabelo-TT]

In addition, kindly allow within 2-24hours for Openreach to activate your services at your local exchange @Carina15  🙂 

[fr8ys]

It can be anytime during the day, depending on the OpenReach engineers schedule.