on 03-10-2021 02:11 PM
I scheduled a change in address as well as a new contract for Friday. In the days preceding, my new router (assuming it was ever being sent) was not received at the old or new address. I had no email re postage.
My current router works in the new home, however.
I'm not particularly concerned with having a new one for the sake of having one, more the constant texts from Openreach, as well as if the old router is capable of the Fibre upgrade I agreed to.
Who do I need to contact re this please?
on 04-10-2021 07:59 AM
on 03-10-2021 02:56 PM
@gazh1983 that router is one of the two latest "HUBs" that TT supply, one is from Sagemcom (bronze front), the other from Huawei (black front).
The both work as modem/router for Fast Broadband and Fibre 35/65 services that come over the phone line.
on 03-10-2021 02:41 PM
on 03-10-2021 02:27 PM
With a home move, you are expected to take your router with you, only if it is not compatible will you get a new one.
What make and model router do you have ?
What service do you have and what, if any, upgrade are you considering ?