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Broadband help

For queries about your TalkTalk broadband service.

How long does delivery take

Divad3
Team Player
Private Message TalkTalk

on ‎21-08-2023 02:38 PM

Message 6 of 6

I’ve been talking to support at TalkTalk this morning and they have diagnosed that I need a new router and have said they will send one to me. How long does this normally as I have no internet?

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Divad3

on ‎21-08-2023 03:05 PM

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divad3
Team Player
Private Message TalkTalk

on ‎21-08-2023 03:04 PM

Message 2 of 6

Thanks 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Divad3

on ‎21-08-2023 03:00 PM

Message 3 of 6

Hi

 

a router has been ordered today.

 

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divad3
Team Player
Private Message TalkTalk

on ‎21-08-2023 02:45 PM

Message 4 of 6

Thanks for the reply. Is there any way that you could check to see if one has been sent out yet?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-08-2023 02:41 PM

Message 5 of 6

Hi

 

Officially we always have to say between 3 - 5 days, however in reality it usually arrives within 24-48 hrs.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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