Broadband help

Kimmie63 · ‎06-03-2023

Anyone know how I can go about complaining to this company? I’m fed up with their poor service! I have the same problem at the the same time on the same day every week once a week and have had this for at least a year and got fed up trying to have something v done about it so put up with it… internet stops! In the meantime my bill has gone up! Cheek! How about a proper service?!
I can’t find how to complain only via chat and there’s no one there right now

absolutely fuming now with talk talk because they’re the first ones who would threaten to cut your service if you couldn’t pay or something but yet I do think somewhere here a contract is being violated by them because they are not fixing problems but not adjusting thd bill tho!

Karl-TalkTalk · ‎07-03-2023

Hi

As Martswain advises, Homework time in the Homesafe settings in my account can cause this type of behaviour, always worth logging in to My Account and checking any settings that are not required are set to off.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

martswain · ‎06-03-2023

@Kimmie63 if it happens at exactly the same time every time check HOMEWORK TIME has not been enabled.

Some customers have reported it mysteriously becoming active.

https://community.talktalk.co.uk/t5/Articles/How-to-use-HomeSafe/ta-p/2205196

Michelle-TalkTalk · ‎06-03-2023

Hello,

I'm really sorry to hear this. Would it be possible to confirm what issue you are experiencing and we can look into this for you here?

Thanks

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