For queries about your TalkTalk broadband service.
on 23-08-2024 08:23 AM
Hi,
Not sure if this is how to get an Update, if not could someone tell me how to.
Please can an OCE update my router to the latest firmware.
Router: Huawei DG8041W
Current Firmware Version: v1.05t
the problem I am having is an intermittent error occurring with the DHCP server, well at least my Solar Inverter supplier thinks it’s a router problem. Ideally the best solution is to make the device ip address static. This feature is not working in firmware version v1.05t so I am hoping an update will fix this.
Thanks
on 26-08-2024 09:57 AM
Hi @Binny
Whilst I do have a manual I created for the Huawei, I will not share this, as TalkTalk policy is to replace them with the Sagemcom, as per the offer from @Debbie-TalkTalk.
If you decide to keep the Sagemcom I will send you the manual of mine, but not until you have made that decision.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 26-08-2024 08:46 AM
Hi Vince
We can't send out a manual.
I can send the router and a returns bag so this can be returned if you decide you don't want to use the router after testing it.
Please let me know if you would like me to arrange this?
on 26-08-2024 08:35 AM
Hi Debbie,
could you send me the manual for the Sagemcom WiFi Hub, so that I can confirm it will resolve the problems I am having. I am a little reluctant to swap out the Huawei hub as it’s got a lot of ip-address configurations which I would need to reimplement, unless it’s going to fix things.
Vince
on 26-08-2024 08:31 AM
Hi Keith, Yes please, your latest version of the Huawei manual would be great. I am keen to not swap it out unless it’s just not going to work for me. I definately won’t share with anyone.
Binny
on 26-08-2024 07:25 AM
Hi Binny
Would you like me to send out the Sagemcom WIFI hub?
on 24-08-2024 03:19 PM
Hi @Binny
You are referring I assume to my manual, I do not publish it in that manner anymore after someone stole it & put it on their website. If you accept Karl's offer and want the latest version (last updated on 16/08/2024) then please contact me.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 23-08-2024 04:22 PM
Karl, I have searched the internet for an official user manual for this new router, can’t find one. The only one I found (on this forum) was way out of date and indicated that the ‘reserve ip’ feature may be implemented in later firmware release. So, can you provide a manual? I am sure you can understand that without seeing the official manual I could be swapping to a newer router which does not even have the feature I am after.
Also, I have lots of ip devices on router, so I would like to see that listings of mac and ip addresses are easy to view.
I am out of my depth here, but is it possible to add a 3rd party device to the Huawei router to take over the services into the house, leaving the Huawei router to manage the connection to talktalk broadband. I really don’t want to mess with the connection to talktalk, as you can imagine, but would be ok with the ip addresses, dhcp/dns setup stuff.
thanks for any guidance you can give.
on 23-08-2024 08:37 AM
Hi
The Wi-Fi hub is the Sagemcom 5364.
Karl.
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on 23-08-2024 08:35 AM
Karl, can you tell me the make/model of the new router, or even better a manual. I just want to check it has the features I need.
on 23-08-2024 08:26 AM
Hi
No current firmware update for your router, but I could swap out the router for the newer Wi-Fi Hub if you like.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.