For queries about your TalkTalk broadband service.
on 19-12-2023 06:30 PM
Slower than my older D-Link 3782
J.
on 03-01-2024 01:15 PM
If the connection is working then I wouldn't worry about the light not staying on
Chris
Chris, Community Team
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on 03-01-2024 12:33 PM
Thank you for your very prompt reply. No, it is not the 3782 which is a D-link router but the TalkTalk Huawai Hub Black,( in a much better condition than the replacement Sagemcom) I think the number is DG8041W-2.T5.
When you first switch on the Sagem the amber light comes on, flashes for a couple of minutes and then instead of turning white, goes off but the connection stays on.
Thanks again
on 03-01-2024 11:44 AM
Good morning,
Thanks for your PM. If you were previously using the 3782 router then you don't have to return this, unless you would like us to recycle this for you, then we can send a bag to you.
Just to confirm, is your connection dropping when the lights flash?
Thanks
Michelle
on 28-12-2023 10:01 AM
Hi LongTTmember
Did you receive the replacement router?
on 21-12-2023 08:21 AM
Hi
A router is on the way, with a returns bag for the old router.
Thanks
Karl.
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on 20-12-2023 11:27 PM
Thank you Debbie. If you think the Sagemcom router would provide me with a better service, given the constraints of my line, I would be happy to accept your offer. If so, how would you like me to return the Hauwaii router?
Regards
ScowofChi
on 20-12-2023 10:21 AM
Hi ScowofChi
Would you like me to send a Sagemcom WIFI hub?
on 20-12-2023 10:10 AM
Thank you for your e-mail.
on 20-12-2023 06:43 AM
Good morning,
I'm sorry to hear this. I've run a test on the line now which has detected a possible voice fault. Are you experiencing any issues with the voice service such as no dial tone or any noise on the line? Does your main socket also have a test socket please?
Thanks
Michelle
on 19-12-2023 06:34 PM
Talktalk no longer sends these out, @LongTTmember.
Complete your community forum profile details for TT staff to identify your account (in your profile area).
Might be worth switching the router off for at least 30 minutes.
Then leave it on until you get a response from staff, so they can check what's happening during the day, @LongTTmember.