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Huawei HG633 - WiFi dropping

Missami1987
First Timer
Message 5 of 5

Hi, 

The WiFi is constantly dropping out on the HG633 I have, the line to the house is all ok, but the router drops the WiFi signal at will.

I have tried to use different channels, 5Ghz, moving the equipment but no matter what is done, within minutes, the signal disappears in to the ether...

 

Conversations with Live Help have not helped as all the focus is on the line in to the house and not the actual router, I have a suspicion that the router needs replacing as it is a veteran now.

 

TALKTALK HELP PLEASE! 

 

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4 REPLIES 4

Message 1 of 5

Morning,

 

Ok thank you for the update.

 

Thanks

 

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Missami1987
First Timer
Message 2 of 5

All sorted thanks to a new router, as suspected, that was the issue, not location and interference.

 

Cheers TalkTalk

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Missami1987

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 4 of 5

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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