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Broadband help

For queries about your TalkTalk broadband service.

I need of a new router..no internet for over a week now?!!!

FDunn
First Timer
Private Message TalkTalk

on ‎18-12-2023 03:50 PM

Message 8 of 8

I think  the router is  the problem.

 I've tested the line (nothing Is wrong)

Done the wait 20mins and turn back on (nothing happens)

 

Pressed reset at the back of the router and still nothing..

It blinks  amber and white for a little bit before settling on staying solid amber

Did a live chat and the person just repeated all the things I already did...help please?

Labels:
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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to FDunn

on ‎28-12-2023 10:04 AM

Message 1 of 8

Hi FDunn

 

I'm so glad to hear this 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks

 

Debbie

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to FDunn

on ‎21-12-2023 03:38 PM

Message 2 of 8

Hi

 

thats great news, thanks for letting us know.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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FDunn
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎21-12-2023 03:35 PM

Message 3 of 8

An update:

 

The new router came today

I've set it up and it works!!!

 

Thank you so much for your help.. my family is happy now the Internet is back..you have saved Xmas  for the household

Thank you again..and happy holidays

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to FDunn

on ‎19-12-2023 02:25 PM

Message 4 of 8

Hi FDunn

 

Thanks for updating your Community Profile.

 

The line tests are clear so I have ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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FDunn
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎19-12-2023 02:19 PM

Message 5 of 8

Thank you  for taking time to reply .

I think I have added my details

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-12-2023 06:47 AM

Message 6 of 8

Hi FDunn

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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ferguson
Community Star
Private Message TalkTalk

on ‎18-12-2023 04:15 PM

Message 7 of 8

When you say "tested the line" do you mean that the voice service is working OK, with no audible hissing, or other interference? If that is the case, have you tried removing the faceplate on your master socket and connecting the router to the test socket via a plugin microfilter? 

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