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For queries about your TalkTalk broadband service.

I think the IP I've been assigned is on a blacklist

BMChris
Chatterbox
Private Message

on ‎21-10-2023 11:56 AM

Message 3 of 3

My external IP changes every couple of weeks, the last time being about 2 days ago. I think the one I've currently been assigned is on some kind of blacklist.

 

Most websites work fine, but I'm finding a few of the department store sites like Argos or John Lewis come up with 'You don't have permission to access "http://www.argos.co.uk/" on this server.'

 

This happens for every device connected to my router. If I turn off WiFi and use mobile data on my phone, it works fine, and also works fine if I'm on a different WiFi. It started the same time the IP changed (I know pretty much immediately when it changes, as I work from home and have to add the new one to a whitelist each time). 

 

Could I get a different IP? 

 

Thanks 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎23-10-2023 07:52 AM

Message 1 of 3

Hi Chris

 

Did you try the power down as advised by Keith ?

 

Thanks  

Karl. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-10-2023 01:11 PM

Message 2 of 3

If you suspect this, turn the router off for a minimum of 30 mins. When it all comes back up you should get a new WAN IP address. If on fibre, this is harder to get a new address, you may need to turn it off for longer, perhaps overnight.

Keith
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