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Broadband help

For queries about your TalkTalk broadband service.

INTERENET TV - PROGRAM FREEZES

winlass
First Timer
Private Message TalkTalk

on ‎19-08-2024 03:25 PM

Message 2 of 2

When watching an internet program through smart TV, the TV program freezes and we have to reboot the router to work

Any ideas to how we can resolve this?

Thanks

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎19-08-2024 03:46 PM

Message 1 of 2

Hi

 

Your broadband line is in sync at 9.5mb, this is correct for your ADSL service.  I've reset the port and all looks ok.

 

How is the TV connected to the router, is it Wi-Fi or a direct cable connection ?

 

Thanks  

Karl. 

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