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Broadband help

For queries about your TalkTalk broadband service.

ISP/ router is blocking my work VPN connection

askinner79
Visitor
Private Message TalkTalk
Message 10 of 10

ISP/router is blocking my sophos VPN connection. 

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9 REPLIES 9

askinner79
Visitor
Private Message TalkTalk
Message 1 of 10

the VPN is working fine now thanks

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Message 2 of 10

Hi @askinner79 

 

I'm so glad to hear this, thanks for letting me know.

 

Debbie

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askinner79
Visitor
Private Message TalkTalk
Message 3 of 10

Its all working fine now. Thanks

 

Message 4 of 10

HI. Just tested and its all working fine now. Thanks for your help.

Message 5 of 10

Hi @askinner79 

 

I've made a change to your firmware, please can you retest?

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Message 6 of 10

Added my landline number and the VPN is IPSec

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 7 of 10

HI @askinner79 

 

I've made a change to your firmware, please can you retest?

 

Do you know the VPN Protocol/SW Version?

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askinner79
Visitor
Private Message TalkTalk
Message 8 of 10

IPSec I think its this! 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi @askinner79 

 

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?  

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