Intermittant connection

[kwate]

Hi

For quite some time now our much needed broadband either drops out, with the red light appearing on the router or the speed varies a lot. At the moment our download speed is 9 Mbps and upload is 2 Mpbs.

Could you please help?

[Chris-TalkTalk]

Yes that's fine Keith, just let us know if you experience any further issues

Chris

[kwate]

As the internet seems to be more stable now I have been advised by my son that we should just monitor it at the moment and get back to you if things get worse. If that's ok.

Many thanks for all your teams help.

Keith

[Chris-TalkTalk]

OK, would you like us to arrange and engineer visit to investigate the broadband issues?

Chris

[kwate]

No problems with telephone service, all seems to be fine, no noise on the line.

Keith

[Chris-TalkTalk]

OK thanks. We can arrange an engineer visit to investigate the broadband issues. If you'd like us to do this please let us know and we'll confirm some details

Chris

[kwate]

No problems with the telephone service, all seems to be well, no online noise.

Keith

[Chris-TalkTalk]

OK thanks, are you experiencing any problems with your telephone service, any noise on the line?

Chris

[kwate]

Hi Chris

In the past we had download 30Mbps and upload 5Mbps.

Keith

[Chris-TalkTalk]

Hi Keith,

Your currently sync speed is 25Mbps, what has the speed been like in the past?

Chris

[kwate]

Hi Debbie and Karl

The internet seems to be a little more stable at the moment, although still a little slow.

I ran the TalkTalk online Connection Test and a fault was high-lighted, which I believe they are hopefully investigating.

Fault reference number

REP-12598215

Is it possible to check on this?

Once again many thanks for you help.

Keith (kwate)

[Debbie-TalkTalk]

Hi Keith

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[kwate]

Hi Debbie

I will monitor the connection over the weekend and let you know the results, if that's ok.

Many thanks

Keith (kwate)

[Debbie-TalkTalk]

Hi kwate

How was the connection last night?

[kwate]

Many thanks Karl and Debbie.

[Karl-TalkTalk]

Hi

Take as much time as you need of course, and as soon as you need us, just post back here and we will pick this up with you 🙂

Regards,

Karl. 

[kwate]

Hi Karl

Ok will do.

[Karl-TalkTalk]

Hi

OK, monito the performance tonight and see if the issue reoccurs at the test socket.  If it does then an engineer will be needed.

Karl.

[kwate]

Hi Debbie

Now connected both the phone and the router to the test socket ....

[Debbie-TalkTalk]

Hi kwate

Thanks for your reply.

Yes please.

[kwate]

Hi Debbie

I've just checked our fairly new telephone socket which is an Open Reach Master Socket 5C, with the phone connected into the right hand socket and the router connected into the left hand one. 

Do I need to remove the front panel and plug the router into the main socket, using a plug adaptor?