cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Intermittent WiFi dropout

Bailey22
Conversation Starter
Private Message TalkTalk
Message 85 of 85

I have recently experienced a problem with intermittent WiFi dropout that is becoming more frequent. When this happens and I interrogate any of my devices I get a message that says (words to the effect of) 'You are connected to the internet but there is no signal. Contact your Internet Service Provider'.

When the dropout occurs, the light on the front of the Huawei DG8041W-2.T5 router is rapidly flickering between red and white. Turning off the router and waiting 5 minutes before turning it back on clears the issue - until the next time!

Do I have a faulty router?

0 Likes
84 REPLIES 84

Bailey22
Conversation Starter
Private Message TalkTalk
Message 81 of 85

Thank you for your reply. 

 

I do not have the type of master socket that you have described, but I have fitted a different microfilter and replaced the cable that connects it to the router. Time will tell if it makes any difference. 

 

Thank you for your help and advice. 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 82 of 85

Then you probably have an unstable connection caused either by a faulty router or your broadband/fibre. What happens if you temporarily connect the router via a new or known working microfilter to the test socket? This is the one that is located behind the removable faceplate on the master socket (assuming that you have that design).

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Bailey22
Conversation Starter
Private Message TalkTalk
Message 83 of 85

Thank you for your reply. 

 

No, I can't see anything like that. 

KeithFrench
Community Star
Private Message TalkTalk
Message 84 of 85

If you look in the user log in the router:-

 

Dashboard > See Internet Settings > Manage advanced settings > Advance Configuration > Maintenance Diagnostics > User Log

 

Are there any entries at these like this:-

 

restarted due to kernel panic

 

If so, the router needs upgrading to firmware V1.06.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?