Intermittent WiFi dropout

[Bailey22]

I have recently experienced a problem with intermittent WiFi dropout that is becoming more frequent. When this happens and I interrogate any of my devices I get a message that says (words to the effect of) 'You are connected to the internet but there is no signal. Contact your Internet Service Provider'.

When the dropout occurs, the light on the front of the Huawei DG8041W-2.T5 router is rapidly flickering between red and white. Turning off the router and waiting 5 minutes before turning it back on clears the issue - until the next time!

Do I have a faulty router?

[Bailey22]

That is very good of you, but before you do that I have run a connection check through 'My Account'. That has identified a problem with the line but suggested that it is with all of my home devices!!  It is saying that everything has an intermittent wifi connection, which they would have as the internet connection keeps dropping out. 

So do you think it could be the router?  To me it seems strange that it will work fine for over 20 hours of the day without a problem but just drops out for a few hours. Usually about now!!

I am happy to try a new router if you think it would help with the problem. 

Many thanks. 

[Michelle-TalkTalk]

Hi,

Ok. We can send a replacement router to rule this out, would this be ok?

Thanks

Michelle

[Bailey22]

Sorry, I should have said that unfortunately I do not have another router that I can try. 

[Bailey22]

Hello Michelle

No, none of the lights change on the router, it is a constant white. All of my devices show a very healthy connection to the router but during the drop out time if I try a search I get a message saying 'You are not connected to the internet'. 

??

[Michelle-TalkTalk]

Hi,

Thanks for checking. Do any of the lights change on the router? Do you have an alternative router that you could test with please just to rule this out?

Michelle

[Bailey22]

Hello Michelle

Thanks for your reply. Both 'Kid Safe' and 'Homework Time' are set to 'off'. 

Hope this helps. 

[Michelle-TalkTalk]

Hi,

I'm sorry to hear this. Could you log into your My Account please and check the HomeSafe/KidSafe settings, in particular Homework Time.

Thanks

Michelle

[Bailey22]

Hello Debbie

Sorry to bother you again but I am having another problem with intermittent wifi. For the past week or so at around midday the wifi has dropped out leaving me with no internet access. After a couple of hours or so it comes back on of its own accord. During this time all of my devices are showing a healthy connection to the router, but the router is not connecting to the outside world. Whether this is due to a fault in the router (unlikely as it works fine for the rest of the day?) or something happening in the exchange I do not know. 

I would be very grateful for your help in resolving this. 

Many thanks. 

[Debbie-TalkTalk]

Hi Bailey22

Ahh, it's no problem 🙂

I'm glad to hear that everything is working ok.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Bailey22

Ahh it's no problem 🙂 I'm glad to hear that everything is working ok.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Bailey22

Ahh it's no problem 🙂 I'm glad to hear that everything is working ok.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Bailey22]

Hello Debbie

I am so sorry, I should have come back to you earlier. 

I have received the new router and now have it set up. No problems so far and hopefully that is how it will continue. If I do have any problems though I will get back to you. 

Many thanks for all your assistance. 

[Debbie-TalkTalk]

Hi Bailey22

Have you received the replacement router?

[Debbie-TalkTalk]

Hi Bailey22

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Bailey22]

Hello Debbie

Thank you for your reply. I had really hoped that we could have avoided this as it happens relatively infrequently. However, if you think that it could be the router that has an intermittent fault and you are happy to send a replacement then I think that would be the best option. 

Thank you for your help, which is much appreciated. 

[Debbie-TalkTalk]

Hi Bailey22

I'm really sorry to hear this.

Would you like me to send a replacement router so we can rule this out?

[Bailey22]

Hello Debbie

After all this time I really hoped that my problem was solved but unfortunately, the WiFi has just dropped out again. I was close to the router and it appeared to be rebooting even though no-one was near it or had touched it. It was initially showing an orange light, then a flickering white/red and finally a solid white. Could it be the router that has an intermittent fault?  Or could it be something else?

Thanks for your help. 

[Debbie-TalkTalk]

Hi Bailey22

That's great news, thanks for letting us know 🙂

Debbie

[Bailey22]

Hello Debbie

I am pleased to say that, fingers crossed,  I have not had any further issues. If I do I will let you know. 

Many thanks for your help. 

[Debbie-TalkTalk]

Hi Bailey22

Has everything been working ok since your last post?

Thanks for your help @KeithFrench