Intermittent connection

[Divsec]

Hi, I've been experiencing intermittent losses of internet connection, landline is good with no noises.

The router lights move between solid white, flashing orange, orange, and flashing white. This has happened at least twice this afternoon. Has the router enjoyed too much of the festivities?

I haven't tried to reboot the router yet.

Thanks

D

[Divsec]

Hmm, it has been wet! 

[Debbie-TalkTalk]

Hi Divsec

This is the line test result - Impairment in copper joint detected most likely close to customer premises.

[Divsec]

Yes pls @Debbie-TalkTalk any indication of the type of fault? 

[Debbie-TalkTalk]

Hi Divsec

Thank you. The same fault has been detected.

The next step will be an Openreach engineer visit to the property, would you like me to arrange this visit?

Debbie

[Divsec]

@Debbie-TalkTalk into 5c socket via splitter phone connected to splitter

[Debbie-TalkTalk]

Hi Divsec

Thank you. Please let me know once the router is at the test socket and I will run another line test in this set up.

Debbie

[Divsec]

Not at the moment Debbie, I think, will check and insert and come back to you. 

D

[Debbie-TalkTalk]

Hi Divsec

Is the new router at the test socket at the moment?

[Divsec]

Hi @Debbie-TalkTalk yes thanks for checking yesterday we had issues and big packet loss, the public ip changed., and that seems to have repeated around midnight.

So yes something, frustratingly, is intermittently wrong

D

[Debbie-TalkTalk]

Hi Divsec

The line is in sync at 28.7mb but it's also showing a line fault.

Are you experiencing any issues with the connection?

[Debbie-TalkTalk]

Morning Divsec  🙂

That's great. DLM may improve the speed a bit more. I will check in again on Friday just to see how the connection has been.

Thanks

Debbie

[Divsec]

Good morning @Debbie-TalkTalk 31 on most days. It's good enough for my needs😊. I think dlm might just give me a bit more in a couple of days. 

[Debbie-TalkTalk]

Hi Divsec

That's great thank you 🙂

What speed were you receiving before you started having issues with the router?

[Divsec]

Hi @Debbie-TalkTalk back up and running, still on 30 and synching at 38.

Firmware... 174 so that should be OK. 

Old router back in post tomorrow. 

👌📯

[Debbie-TalkTalk]

Hi Divsec

I'm very well thank you 🙂

Hopefully DLM will increase the speed again with the new router connected.

Please let us know how you get on.

Thanks again.

[Divsec]

Hi @Debbie-TalkTalk hope you are well this morning. Yodel are delivering today, I'll drop you a line when it is up and running.

Over the weekend it all went sideways, first the hub encountered major packet loss, then it gave up completely. I popped on my draytek which connected nicely but DLM had intervened and knocked my speeds down to 16, although synching at higher than ever at this address. The DLM changed me up to 30, still there at the moment and I'll wait for the new router before trying to encouraged DLM to be even more generous. 

Thanks again for your interest. 

[Debbie-TalkTalk]

Hi Divsec

Did you receive the router?

[Divsec]

Hi @Charleywilkinson1994 I'm sure if you start your own thread the team will pick it up and help you to get the best out of your services.

[Debbie-TalkTalk]

Hi Divsec

No problem 🙂

@Charleywilkinson1994  Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Charleywilkinson1994]

I have been suffering with my Internet as well all night it's been on and off its also never been stable since they installed it into my new house