Intermittent connection

[Divsec]

Hi, I've been experiencing intermittent losses of internet connection, landline is good with no noises.

The router lights move between solid white, flashing orange, orange, and flashing white. This has happened at least twice this afternoon. Has the router enjoyed too much of the festivities?

I haven't tried to reboot the router yet.

Thanks

D

[Debbie-TalkTalk]

Hi Divsec

Ahh great news 🙂

No snow here yet but I believe it's on the way. Sky is same here V blue with a pink tinge (it's very pretty)

I had a good weekend too, thank you 🙂

[Divsec]

Hi @Debbie-TalkTalk good morning cold here, getting ready for snow! Never seen it fall from a clear blue sky.

Rock solid connection, best it has been in 3 years. 

I do hope your weekend was as positive as mine! 

[Debbie-TalkTalk]

Morning Divsec

I'm so glad to hear this 🙂

Is everything still working ok since your last post?

[Divsec]

Hi @Debbie-TalkTalk what a nice gentleman from Openreach. Asked to come early, no problem. Did his checks, found a fault on my legacy wall socket, replaced it, sorted DLM, 39.5.

Result I would say!

I hope you had a good weekend. 

[Debbie-TalkTalk]

Hi Divsec

Thanks again. Hope you have a lovely weekend and I will check in again with you on Monday 🙂

Debbie

[Divsec]

Perfect, will keep you informed. 

D🙏

[Debbie-TalkTalk]

Hi Divsec

Thank you 🙂

The engineer visit is booked for tomorrow Saturday 13/01 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Debbie

[Divsec]

Saturday pm or Monday pm will be fine. Thanks you so much for your help. 

[Debbie-TalkTalk]

Hi @Divsec  Saturday is showing available and Monday too.

[Debbie-TalkTalk]

Hi Divsec

No problem. When are you available AM and PM and I will book the first available visit.

Thanks

[Divsec]

Yes it's a mess, but dry. Box hanging on by 1 screw. No visible exterior connections. 

I'll put it back best as and ask for the engineer, please. 

Then you go and have a great weekend, please. 

D

[Debbie-TalkTalk]

Hi Divsec

Yes sure 🙂

Still the same fault sorry. Did you have a look outside?

[Divsec]

Hi Debbie, could you just run one more check please

[Debbie-TalkTalk]

Hi Divsec

Let me know how you get on and if you do want me to arrange an engineer.

Thanks

Debbie 🙂

[Divsec]

🙂😉

[Debbie-TalkTalk]

Hi Divsec

As long as you can re connect it again I don't see why not.

If the cover is sealed and then will be potentially loose after opening  then maybe not.

[Divsec]

No the point of entry is under the cover of the front door porch, but there is a cable coming from there up the outside of the house. I've wondered about that since we moved here. 

Will Openreach shoot me if I remove the external cover and have a look? I've always been wary.

I know, you mustn't advise on this. 

[Debbie-TalkTalk]

Hi Divsec

Can you see a loose cover where the wire comes into the property or anything like that?

I'm wondering if any of the cables are exposed to the elements.

[Divsec]

Hmm, it has been wet! 

[Debbie-TalkTalk]

Hi Divsec

This is the line test result - Impairment in copper joint detected most likely close to customer premises.