For queries about your TalkTalk broadband service.
on 29-04-2024 12:54 PM
Over the past couple of weeks I have been experiencing intermittent loss of connection to my various devices. It lasts maybe 5 - 15 minutes before returning. It effects both wifi and ethernet connections. The router light stays white while this is happening. There doesn’t seem to be any pattern or certain times that this occurs . Sometimes it is just the wifi that is lost then other times it’s ethernet connections as well . I suspect the router may be faulty. Any help would be appreciated .
on 07-05-2024 01:24 PM
Hi Bitter1
That's great, thanks for letting us know 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 07-05-2024 01:10 PM
Hi Debbie
I’ve had no problems with the connection since the replacement router was installed, it seems like
this has cured it . It would have lost connection numerous times by now with the old one.
on 07-05-2024 09:19 AM
on 03-05-2024 09:01 AM
HI Bitter1
Thank you. I will check in again with you on Tuesday to see how the connection has been over the weekend.
Debbie
on 02-05-2024 12:01 PM
OK thanks 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 02-05-2024 11:53 AM
Hi, the replacement router arrived yesterday, it’s been in use now for almost 24 hours with no problems. I’ll let you know how it’s going again in a few days . Thanks
on 02-05-2024 09:35 AM
Hi Bitter1
Have you received a notification about the router delivery?
on 30-04-2024 06:28 AM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 29-04-2024 08:46 PM
Thanks Karl , much appreciated
on 29-04-2024 02:26 PM
Hi
A replacement router has been ordered for you.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 29-04-2024 02:17 PM
Hi Debbie
yes that would be great if you could send me a replacement router. Thanks
on 29-04-2024 12:57 PM
Hi Bitter1
I'm sorry to hear this.
The line test is clear - No faults detected.
Would you like me to send a replacement router for testing?