For queries about your TalkTalk broadband service.
on 03-09-2024 07:32 AM
My internet first went down last week on Thursday. It came back up on the Friday morning. I hoped it was a temporary outage. That Thursday evening I spent two hours fruitlessly talking to an agent. My internet went down again this Monday morning and I spent an hour talking to an agent who said I’d be called. I contacted the team again on the chat at 4pm and was talking for two hours running through tests. I really am tired of speaking to these agents as I’m not getting anywhere. I need to get an engineer to come look at the fault or speak to someone. Does anyone have any guidance on the next step to getting this issue resolved?
on 04-09-2024 03:00 PM
I'm just not really sure what to make of it? A bit worried it's going to go out again?
on 04-09-2024 02:56 PM
I don't know, from our side the connection looks stable. You could have a crossed line but you would need a telephone to check this
Chris
Chris, Community Team
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on 04-09-2024 02:55 PM
And there's still no internet connection?
Chris, Community Team
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on 04-09-2024 02:54 PM
Okay the internet has returned??? but I'm kind of wary because this is the second time within the space of about a week that the internet cut off. Any idea as to why that could have happened?
on 04-09-2024 02:52 PM
actually the light has kind of vanished now. no idea why. Originally it was flashing.
on 04-09-2024 02:52 PM
I don't use the telephone line? I don't have a telephone installed.
on 04-09-2024 02:49 PM
Are you able to borrow a telephone to check the line. If you have a dial tone could you call 17070 and confirm that the telephone number read back to you is your telephone number
Chris
Chris, Community Team
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on 04-09-2024 02:06 PM
Orange and flashing.
on 04-09-2024 02:01 PM
OK. From our side it looks as though the internet connection is up and working. What colour is the light on the router at the moment?
Chris
Chris, Community Team
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on 04-09-2024 12:25 PM
No. Im not sure who they’re with but they are different internet providers
on 04-09-2024 12:20 PM
Are both neighbours with TalkTalk?
Chris
Chris, Community Team
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on 04-09-2024 12:10 PM
Is it worth trying to find out if the outages happened at the same time?
on 04-09-2024 12:09 PM
OK. I'd see how it goes with the new router and if still not working we can arrange an engineer visit
Chris
Chris, Community Team
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on 04-09-2024 11:37 AM
Yeah their internet is also down. I don’t actually know specifically when it happened it might’ve been a day or so after mine went down? We both asked to borrow our neighbours wifi on Tuesday and he mentioned it
on 04-09-2024 11:35 AM
Is your neighbour's internet connection down too? Did the issue start at the same time that yours did?
Chris
Chris, Community Team
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on 04-09-2024 11:31 AM
Dear Debbie,
I’ve got a neighbour also having issues with their wifi connection . This might mean there’s an issue with the internet box outside the house?
on 03-09-2024 02:24 PM
Hi Sarah
If you experience the same fault with the replacement router then please let us know here and we can arrange an engineer visit.
Thanks
on 03-09-2024 02:15 PM
Hi Sarah
Yes, please let us know how the connection is with the replacement router connected.
on 03-09-2024 02:15 PM
dear Debbie if that doesn't work do I then need to get back in touch/reach an engineer?
on 03-09-2024 02:06 PM
Thanks. Next step is to try this router, then report back?