Internet keeps dropping in and out

[Kaylee06]

For the past 3 days my internet keeps dropping. I have a games console connected with an Ethernet and the internet also drops on that. I have to restart my router a minimum of 20 times a day. I’m beyond frustrated. I’ve been trying to contact talk talk but get nothing but bots. I’m considering cancelling my contract

[Michelle-TalkTalk]

Hello,

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

[ferguson]

Fingers crossed.

[Sardar1]

Not yet,changed it at around 5 30 have had no problems

[Kaylee06]

I’m unsure about that. I’ll probably change it back once I know it’s working again. This just works until they can sort it out 

[ferguson]

@Sardar1 

Have you had any further interruptions since making that change? Some have it appears. 

[Sardar1]

Ive just seen the message that the issue of white light no connection will be resolved tommorow

quick question i have is that i changed the dns server thing,so do just leave it like that or revert it to what it was before i changed it

[Kaylee06]

• Open your web browser, type 192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled 
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

when you select the talk talk wifi hub I normally open that in a new browser or it will just keep asking me to put in the username and password again and again 

[Sardar1]

hi kaylee

how can i change the dns i tried but it didnt work

[Kaylee06]

I have changed the DNS to 8.8.8.8 and the secondary as 8.8.4.4. The internet hasn’t dropped since doing this. I think there is a fails with your DNS. 

[Michelle-TalkTalk]

Hi Kaylee,

I'm really sorry for the delay. I've run a test on the line now which is clear. I think this may be related to an issue that we have already raised and is under investigation with our Network and Faults Team at the moment. (white light on router/no connection) As soon as the team come back to me with an update then I will post back here to keep you updated.

Thanks

Michelle

[brita]

I'm also waiting for complaints to get back to me. I had problems with internet dropping and not being able to use more than one device at a time, after two engineer visits the router (Shell energy) was changed and things better but today I have been billed with a charge for the second engineer visit! I will be looking to end my contract. I am sick and fed up of this company. I would never have chosen them as an internet provider, but had to, as my contract was sold on from Shell Energy - Octopus - Talk Talk.

[Starlightbeebright]

I know, something has definitely changed, i could understand if there was an issue they had gone out to fix but that clearly isn't the case and the customer service is crazy! I'm going to start looking as well today, maybe then they will get the message, its always down to greed, to save money, yet I'm paying £30 a month... make it make sense. 

[Kaylee06]

I was waiting for a message for nearly 4 hours yesterday. I’m gonna be cancelling my contract and going to a new provider. The customer service is actually shocking. 

[Starlightbeebright]

they are not getting back to people under 2-3 hours! on live chat. then disconnect you and you are back where you started. i hope everyone is going to be compensated because this is not fit for purpose. 

[Starlightbeebright]

they are not helping, so people are replying to others to let them know they are also having the same issue. 

[Starlightbeebright]

You aren't alone, and live support takes about 3 hours to reply then does nothing to really fix the issue, disconnects you and you are back in a 3 hour cue, I guess this is where we are at now with services, and not to mention Downdetector says there isn't an issue, yet look at all the complaints. 

[Durhamwasp]

Same thing happening to me

[ferguson]

@Sardar1 

Please start your own topic and the support team will be happy to help. 

[Sardar1]

exact same thing is happening to me have had to restart router every 30 mins for past few days

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online tomorrow.