Internet light on the openreach box is not on - no internet connection

[cheriekmak]

Openreach box internet light not on. Speed test shows as fine. But internet is not feeding to devices. Reset multiple times, still no internet. 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[Gliwmaeden2]

Staff will be back on here from Thursday, @cheriekmak.

Please complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu. Complete details in Personal Information. Scroll down further to find the button to SAVE CHANGES. 

[cheriekmak]