Internet

[Speckyboo20]

My internet keeps going off and then I have to turn router off and back on for it to work again annoying anyone had the same problem?

[KeithFrench]

You're welcome.

[Speckyboo20]

Ok thankyou 

[KeithFrench]

Hi @Speckyboo20 

That looks like the Huawei DG8041W, it could probably do with replacement. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Speckyboo20]

I have attached a picture of the router, the light stays on white when it does it and effects wired and wireless devices 

[KeithFrench]

What make/model of router do you have? When it goes down, what happens to the lights on it? Does this affect just wireless devices or wired (Ethernet) ones as well?