Internet

[Speckyboo20]

My internet keeps going off and then I have to turn router off and back on for it to work again annoying anyone had the same problem?

[Michelle-TalkTalk]

Hi,

Ok thank you 🙂

Michelle

[Speckyboo20]

I got an new router arriving today so will just plug that one in when it comes and see how that one is thankyou 

[Michelle-TalkTalk]

Morning,

Our engineers have now identified the potential issue and have advised - Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

[Speckyboo20]

No answer for why it’s doing it I have done everything but nothing worked so they sent me a new router box as mine is quite old anyway 

[debtomnat25]

yes me for days now ! anyone have the answer ??

[Michelle-TalkTalk]

Thank you 🙂

Michelle

[Speckyboo20]

I will do hopefully it works better 

[Karl-TalkTalk]

Hi

That's excellent.   Test with the new router, and let us know if there are any issues.

Regards,

Karl. 

[Speckyboo20]

It’s ok I got a message from Royal Mail that it’s coming tomorrow thankyou

[Michelle-TalkTalk]

Morning,

Once the replacement router has been ordered it usually arrives within 48hrs so I'd expect it to arrive tomorrow.

Thanks

Michelle

[Speckyboo20]

Hi Chris I havernt got an email of confirmation of order for when it’s dispatched just to let you know 

[Chris-TalkTalk]

No problem 🙂

[Speckyboo20]

That’s ok thankyou 

[Chris-TalkTalk]

I used the billing address on our systems

Chris

[Speckyboo20]

Did you get my address to send it too? As I not give it to you just wondered thanks

[Chris-TalkTalk]

No problem 🙂

[Speckyboo20]

Thankyou so much

[Chris-TalkTalk]

Hi Speckyboo20,

I've ordered a replacement router, it should be with you within a couple of working days

Chris

[KeithFrench]

You're welcome.

[Speckyboo20]

Ok thankyou