Issue with connecting to VPN

[Jaz13]

Hi,

I'm getting an issue while connecting to office VPN. It was working fine from last two years. Seems like there is an update on router last night and unable to connected to VPN.

Can I see many other people raising the same issue.

[Debbie-TalkTalk]

Hi @Pootle Sheffield

I have posted on your topic on the Community.

Thanks

Debbie

[Pootle Sheffield]

Hi, thanks for this, I'll start a new post about my issue. Thanks for this. 

[Skynet_TX]

Hi @Pootle Sheffield,

You will need to create a new topic for the staff here to be able to help you, they try to stick to helping one customer per topic so the conversation does not get confused. 

When you create your new topic can you confirm what model of router you have, and what VPN client you are using.

If you have the Sagemcom Wi-Fi Hub, and you are using the built in Windows 10/11 VPN then you may well be suffering the same issue that a few customers have seen recently.

[Pootle Sheffield]

Hi, I am also suffering from this issue, I can't seem to log onto my companies VPN network at all, it works when I go through my phone as a mobile hotspot, but nothing at all from my router - can you please send me a new router asap or resolve this problem asap too please.  Can someone @Debbie-TalkTalk or @Karl-TalkTalk please help and resolve this issue. Everything was working fine and my company IT Department informs me it is to do with Talk Talk, other people in my company are having the same issue, please do help me asap. Thanks for this. 

[Debbie-TalkTalk]

Hi Jaz13

I've checked and it appears that a change has been made to the firmware version.

Please can you continue to monitor this over the weekend and let us know if you do experience any further issues.

Thanks

Debbie

[Jaz13]

Yes it is working now.

Not using powerline adapters. Connected to router by ethernet and also uninstalled WAN Miniport adapters.

Can you please advise what was the issue - which is common with many other users. And what was an update on my router to fix this?

[Debbie-TalkTalk]

Hi Jaz13

No further changes have been made. Is this now working?

[Jaz13]

Hi, have you made any more changes to router this morning?

[Debbie-TalkTalk]

Hi Jaz13

Would you like me to send a Huawei WIFI hub for testing?

[Skynet_TX]

@Suraj85 I've just posted in the topic you created, the staff here will be able to help you in that topic

[Suraj85]

I am having a vpn issue connecting too - it was ok yesterday 

[Jaz13]

Hi Karl,

I've reset the router and PC but still not connecting to VPN.

[Karl-TalkTalk]

Hi

can you reboot everything including the router and see if the error is the same.

Thanks  

Karl. 

[Jaz13]

Hi Karl,

Sorry still not connecting to VPN.

But error message is different now "You might to change the network settings for this connection"

Previously it was saying "The port used for this connection was closed"

[Karl-TalkTalk]

Hi Jaz13

I've made a change to the router, can you test and see if the VPN works.

Thanks  

Karl. 

[Jaz13]

Thanks Debbie, I've updated my profile with advised details.

And I'm using Window (built-in) VPN client and VPN type is PPTP

[Debbie-TalkTalk]

Hi Jaz13

Please can you add your name and TalkTalk landline number to your Community Profile

Which VPN client are you using?