Issues connecting to voice chat on Discord and other platforms

[Diarogue]

I've tried to flush my DNS, use public DNS services from google, turn everything off and on again. I've also allowed every port to be available for Discord which is a range from 50000-65535. Nothing has worked. Connecting using a VPN or my mobile 4G works but using my internet does not allow me to join. I am only getting RTC Connecting.

[Karl-TalkTalk]

Hi

Thanks for confirming.

Karl.

[Diarogue]

Factory resetting fixed it thank you very much!

[Debbie-TalkTalk]

Hi Diarogue

Thanks for your reply.

Our Products Team have asked if you can also factory reset the router using the pin hole reset for ten seconds?

[Diarogue]

I do not get any other errors and this has been done

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Michelle-TalkTalk]

Morning,

Thanks for trying and I'm sorry to hear this. What happens when you try to connect, do you see any error messages? Are you using HomeSafe/Kidsafe?

Thanks

[Diarogue]

Hiya, I've just tried this and I'm still having the same issue

[Michelle-TalkTalk]

Morning,

Have you tried powering down the router for a full 30 minutes and then retested again as this will reset the current session?

Thanks