Issues with broadband

[Southkev]

So30 issues with broadband 

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

[Karl-TalkTalk]

Hi

Openreach have now closed the fault and confirmed a port swap at the cabinet.

Is everything working for you now.

Thanks  

Karl. 

[Michelle-TalkTalk]

Good afternoon,

No additional updates as yet. We'll continue to keep monitoring this for you and will post back here as soon as we know more.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

The line test has detected that the fault may be related to an outage and I can see that the fault has been raised to Openreach for investigation. We'll check again this afternoon to see if we've received any further updates for you.

Thanks

Michelle

[Southkev]

Also orange light on the router 

[Southkev]

Nothing will connect to WiFi TV Tablet or IPhones currently using data on phone though nearly maxed that out now !!

[Karl-TalkTalk]

Hi

Tests are clear and I'm seeing your router connected at 35mb.  I can also connect to the router and see a number of devices connected.

Have you tested access with your other devices to see if they can get online.

Thanks  

Karl. 

[Southkev]

Updated

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
•  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[Southkev]

I’ve been without broadband since 10 o’clock last night, I’ve discussed the issue and am now waiting on open reach engineers to have a look at the line, it seems to be an external issue according to the diagnostics checks, but Talk Talk have left me hanging as I’ve no updates since 8.00am

[Karl-TalkTalk]

Hi

can you be a little more specific about yous issue.

Thanks  

Karl.