It’s a week I have no phone line or internet

[Wazzaa]

I have made several calls to TalkTalk for a week now explaining that I have no telephone or internet. I keep getting put on hold whilst the Technical Team speaks with Open Reach Team as it’s an external problem. Every time I call, I get told an Open Reach Engineer will contact me and be out within 2 days. This has been going on for a whole week but nothing is happening. My kids have to do homework online and I am having to pay for mobile data. I cannot leave the house as the family need the phone line. TalkTalk are not giving me a straight answers, I feel helpless and they have seriously let me down!

[Michelle-TalkTalk]

Hi Wazzaa,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

@JohnE5 

Please start your own topic and the support team will be happy to help. 

[JohnE5]

This is exactly the same problem I have with TalkTalk.

I cannot pay bills online or receive or make calls from my home phone.

This has been going on for at least a week with my internet - while my phone has a dial tone but disconnects from the exchange when attempting to call out. 

I am currently using a friend’s internet connection as I have already paid around £100 in data charges.

[Debbie-TalkTalk]

Hi Wazzaa

Do you still need help with this?

[Debbie-TalkTalk]

Hi Wazzaa

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[ferguson]

Sorry to see this. The support team here will look into this for you, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.