Line fault

[sirsimonuk]

i have an ongoing line fault as i have recently found my speed to of dropped , somehow can someone look into this

?

from account

[Debbie-TalkTalk]

Hi sirsimonuk

Thanks for your reply.

If you do experience any further issues then please let us know.

Debbie

[sirsimonuk]

many thanks, ive now plugged it back into the normal phone socket as other phone was not getting a line [has a answerphone on it] all reset fine 

[Debbie-TalkTalk]

Hi sirsimonuk

I've made a change to your router firmware, this should fix the issue you are experiencing.

Thanks

Debbie

[ferguson]

Aha, that is a good clue. I take it you have the Huawei Hub black? In which case the support team should be able to push an update to the firmware which will resolve that, wait for them to respond again tomorrow. 

[sirsimonuk]

its been running fine until today at about 6pm it restarted itself log says

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

i am still connected to test socket for now also looking at the log said it did it 1.52am 28th  same message kernal panic 

also did this on 27th july at  2.45pm roughly  , again on the 23rd 8.51pm roughly , 22nd also 

fair few times last week its done this

Version v1.05t software version 

[Michelle-TalkTalk]

Morning,

How have you found the connection/speed since your last post?

Thanks

[Michelle-TalkTalk]

Hi,

If the connection has been unstable then DLM will lower the speed to try and stabilise the connection. If the connection remains stable then DLM should hopefully increase the speed again. It may also be worth trying the test socket to see if there is any change in speed in this set up.

Thanks

[sirsimonuk]

ill keep my eye on it but think its been sorted now

while your here any idea why the upload is locked at 16.6 , if thats all the line can do then no problems curious as it used to be higher

[Michelle-TalkTalk]

Hello,

Ok thanks. If it does become unstable again then would it be possible to connect the microfilter, router and phone at the test socket for at least 48hrs to see how this compares please?

Thanks

[sirsimonuk]

i believe so under it , it does 

seems stable at the moment maybe was the exchange offering me the best speed for my line

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Does your main socket have a test socket please?

Thanks

[sirsimonuk]

last time it rebooted was 1hr 35minutes ago not by me as was asleep?, but been ok has not restarted itself since it did friday night then again 24hrs later

says 

Download: 61.67 Mbps

Upload: 16.60 Mbps

Current Connection time

Online for 0:01:37 day(s)

[Debbie-TalkTalk]

Hi sirsimonuk

I've completed a line test and this is clear - No faults detected.

I can see a number of re connections on the line. Is the connection still dropping or has the router been rebooted?

[sirsimonuk]

everything was fine until mid week then its been restarting at least 1 time per day latest was about 27 minutes ago now 8.40pm

strange one , according to the dashboard says all is ok now? curious why is upload Upload: 16.60 Mbps when i first got Talktalk BB it was higher any reason

[Michelle-TalkTalk]

Good morning,

Ok, no problem and thanks for the update. Please let us know if anything does change and we'd be happy to take another look for you.

Thanks 🙂

[sirsimonuk]

i did change the cable between the socket /filter to the router for a spare and the line speed says its now back at where it used to be so maybe it was a faulty cable? who knows but seems fine now thanks , keep an eye on it as the week goes by

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now, one test is clear, however the other test is inconclusive, however the connection does look unstable. Does your main socket have a test socket please?

Thanks

[ferguson]

OK, just suggested checks as I said, otherwise the support team will hopefully pick this up tomorrow. 

[sirsimonuk]

dont think its me, maybe when the power went out several times weekend it maybe made the exchange thing something wrong with the connection and dropped the speed , but advanced line test on talktalks website did say issues found but didnt say what ?

[ferguson]

Have you tried connecting at the test socket? Have you noticed any noise on the phoneline? Subject to that, this has been flagged to the support team here and they will respond as soon as they can.