MY DEVICES in MY CONNECTION

[Soloman13]

Hi there! Can anyone tell me why the devices listed in MY DEVICES  are duplicated over and over.

According to the list I have 20 devices connected to my new sagecom router all working correctly.!!!!!

In fact I only have 11 devices, 2 of which are not on the list.

The other devices are duplicated over and over.

One device appears 4 times and others 2 times. No way for me to amend it and TalkTalk no help.

Any ideas?????

[Debbie-TalkTalk]

Hi Soloman13

Thanks for your reply.

I've checked the engineers report and the notes advise -

Actions to resolve: Fault located in E side / PCP. Resolved issue in PCP. Engineer hasn't found any issue with modem / router. Engineer hasn't found any issue with extension wiring.

The fault was located and fixed at the cabinet. If you do experience any further issues then please let us know.

Debbie

[Soloman13]

Hi Chris, the Engineer has been!

He located a high resistance fault in the cabinet about half a mile away and repaired.

He also located what he called a 'blip' on the last pole before going underground but could not gain access to test due to a tree overgrowing the pole. However when the cabinet fault was cleared the blip went away.

All was green on his handset but should I experience further problems the underground team will be needed and I assume some pruning work.

Could I get a copy of his report??

The websites are loading a lot quicker and all looks good.

After all this time 12 months plus but I am keeping my fingers crossed never the less!

[Chris-TalkTalk]

OK, no problem 🙂

[Soloman13]

Hi Chris, OK let us keep the appointment. I will confirm on the openreach text.My wife and I are both here tomorrow morning and I will be just out the back with these machines so could be called if any info is required from me.

Soloman13

[Chris-TalkTalk]

Yes you only really need to provide access. Do you want me to leave the appointment for tomorrow or change it for another day

Chris

[Soloman13]

Sorry about this but I have just been informed that the plant demonstration that I have been expecting for months is coming tomorrow morning as well.would you believe it !!!!! Could the Engineers appointment be rearranged or I could juggle between the two if need be. I dont know what my involvement with the Engineer will be. Do I just have to provide access?

Soloman13

[Chris-TalkTalk]

I've booked the appointment for tomorrow morning - May 01 2024, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK, I'll book the engineer now and get back to you with the details

Chris

[Soloman13]

I will make myself available any time any day that an engineer is available!

Soloman13

[Chris-TalkTalk]

Apologies, I can't see where you've specified times when you'll be available or do you just mean that you're available any weekday, AM or PM?

Chris

[Soloman13]

I accept the potential engineers charges and am available during the specified times.

Soloman13

[Chris-TalkTalk]

I'm sorry but as I've said, I can only book the engineer when you've confirmed that you accept potential charges. If you are charged for the engineer visit and you think that the charge was incorrectly applied then you can contest the charge

Chris

[Soloman13]

Will you tell me when they are coming or does Openreach contact me direct?

[Soloman13]

Chris you have confirmed that there is a reconnection issue with the line and it is up to Talktalk to correct the issue.

If the only way forward is to get an Engineer on your recommendation then so be it. Surely there is no question that the fault exists as you can testify and Open reach is responsible for the line into the house including the box. 

I am available during the times specified.

Soloman13

[Chris-TalkTalk]

If there's a fault with the line then there will be no charge. I'm sorry but we can only book the engineer if you confirm that you agree to potential charges

Chris

[Soloman13]

After every thing I have been through trying to get these line issues resolved over the last 12 months and you having evidence of reconnection issues so not just relying on my testimony. I don't see why I am liable for potential charges to establish a reliable and stable internet connection which I am paying for!!!!!!

Soloman13

[Chris-TalkTalk]

OK, if you'd like us to book the engineer can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Soloman13]

Hi Chris, yes please send the engineer. You have the evidence of reconnections to give them. At last it is not just my word this is happening.

Soloman13

[Chris-TalkTalk]

It would be an Openreach engineer. We would give a description of the fault that you are experiencing. The engineer would then come out and run some test on the line and carry out any work that they think is required.

Chris

[Soloman13]

As I said random reconnections. Some will be more noticable than others.

Would this be an Openreach engineer to check the box and localised external wiring.

Soloman13